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A Culture of Complaint

I didn’t sit outside today at the coffee shop, but rather at the point in the store where customers pick up their drink. I see the barista behind the counter working hard trying to keep up with the influx of Friday morning orders. I see him trying to smile as not one, but one after another, four people walk up and complain about their drink.

“Is this how this is supposed to be?”

“This was too milky.”

“This was too bitter can you sweeten it?”

“Why don’t y’all┬áput the sleeves on the cups anymore? I don’t like having to do it.”

“I ordered light ice. This has too much.”

And I wonder how he does it. Person after person complaining about being served a beverage they didn’t have to make. I wonder about the customers too. Why did they order a drink that was full of espresso rather than sugar and then complain it was too bitter? Why did they order a latte and then complain it was too milky? The cynical part of me wonders if they are just trying to get two drinks for one since the barista patiently remakes and remixes drink after drink while new orders pile up.

We live in a culture of complaint. Our first reaction is to express what we don’t like before we express gratitude to the person who has served us. We expect that when we don’t like something or something differs from our expectations for someone to solve that without question.

Our first reaction is to express what we don’t like before we express gratitude to the person who has served us. We expect that when we don’t like something or something differs from our expectations for someone to solve that without question.

“I’m a paying customer. I deserve…”

Even as communities in Mexico City work together to search through the rubble; even as communities in Puerto Rico wrestle with the reality that they may not have power or water for six months or longer; even as people are diagnosed with life-threatening diseases, we complain about our coffee.

Thanks be to God for a lectionary text about a complaining prophet this week who is angry when God spares a people. May our eyes be opened to our own anger and complaining and give our mouths gratitude first.